Ongoing support is also available through authorized DinoStor resellers.
DinoStor's Support Structure
- Reseller & customer support via 800 number, web, email
- 24-hour hardware replacement
- 12 month hardware warranty, extendable
- Software subscription
- Technical training (NDMP)
Overview
The DinoStor support team, professional services team, and our partners provide concise and timely support. You can email our support team day or night. We're here to provide you with the information you need. The DinoStor team's commitment, experience and expertise augmented by our team approach to timely technical support and problem solving equates to excellent service.
| Worldwide Toll-free: | Phone: 800-420-DINO (800-420-3466) Email: support@dinostor.com |
Technical Support
Technical support services are available to customers covered by a current support agreement.
Information required to expedite support:
- DinoStor product and version
- Backup Software product and version
- Network configuration
- File Server product and model
- Platform operating system with version number
- Problem definition including any error message(s)